This is a one-time charge that will appear on your statement as Zenvica Creative Studio.
At Zenvica Creative Studio, we aim to provide high-quality creative services and ensure that every project meets the agreed requirements.
Our logo and branding services are custom-made specifically for each client. Because creative work begins after payment and is tailored to individual requirements, payments are generally non-refundable once design work has started.
If you request cancellation before any design work has started, you may be eligible for a refund, subject to any applicable payment processing or administrative fees.
Once our design team has started working on your project, the payment may not be refundable because time and creative resources have already been committed.
If you are not satisfied with an initial concept, you can request revisions according to the revision limits included in your selected package.
Refunds are generally not provided because of a change of mind, change in business direction, failure to provide required information, or dissatisfaction after approving the final design.
If you accidentally make a duplicate payment for the same service, please contact us. After verification, the duplicate amount may be refunded.
If we are unable to deliver the agreed service due to circumstances within our control, we will first attempt to resolve the issue or provide an appropriate alternative. If a resolution cannot be reached, a refund may be considered on a case-by-case basis.
Payment gateway, transaction, currency conversion, or other third-party fees may be non-refundable.
Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
To request a refund or discuss a billing issue, contact Zenvica Creative Studio with your name, order details, and reason for the request. We will review the request and respond accordingly.
Zenvica Creative Studio reserves the right to update this Refund Policy when necessary. Any changes will be posted on this page.
For refund-related questions, please contact us through the contact information provided on the Zenvica Creative Studio website.
